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Helpline open 9am to 7pm, Monday to Friday (excluding public holidays)

Call 1800 451 624

This service is within New South Wales only.


Outside operating hours, please call HealthDirect on 1800 022 222

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The SHIL helpline provides

  • Specialist support for health professionals
  • Anonymous & nonjudgmental information for the NSW general public

Chat online with a nurse

Start a chat for quick advice, support, or direction to the right service. Just click the chatbot icon in the bottom right of your screen to get started.

A chat button with a message from Nurse Nettie, saying "How can we help?"

Contact these services for more help

If you think you've
had a high risk exposure to HIV

Call the PEP Hotline on 1800 737 669 (24 hours).

Call 1800 737 669

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For after hours information

Call Health Direct on 1800 022 222 (24 hours). This is a national general health information and referral service.

Call 1800 022 222

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For crisis counselling and support

Call Lifeline on 13 11 14 (24 hours).

Call 13 11 14

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Acknowledgement of Country

The Sexual Health Infolink acknowledges the Gadigal people of the Eora Nation as the Traditional Custodians of the land and waters where our offices are located. As a state-wide service, we further acknowledge the diverse Aboriginal peoples across New South Wales and their continuing connection to Country and culture. We pay our respect to Elders past and present.

NSW Government

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