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PALM Scheme workers are an important part of NSW communities. NSW Health is working to make sexual and reproductive health information and services easier to access. For more information about the PALM Scheme, click here.
Our team provides sexual health information by phone to people in NSW. This includes PALM Scheme workers, employers and health professionals.
Open 9am – 7pm, Monday to Friday
Call 1800 451 624Outside operating hours, please call healthdirect on 1800 022 222
There are many people, services, and organisations available to help PALM Scheme workers in NSW.
You can also ask your employer, Country Liaison Officer (CLO) or call the PALM Scheme Support Service Line on 1800 51 51 31 or email palm@dewr.gov.au.
If you have health insurance with nib, call 1800 929 260 for free health advice and information about services and costs.
Monday to Friday (9am – 5pm)
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A phone service where you can get free health advice. Call 1800 022 222 to speak with a nurse for health advice and to find services near you.
All day, every day.
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Call 1800 451 624 to speak with a sexual health nurse over the phone for free and confidential advice on all aspects of sexual health.
Monday to Friday (9am - 5:30pm)
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The NSW Council for Pacific Communities is available to help PALM workers settle into life in NSW and connect with their local community.
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Call 131 450 to speak with an interpreter in your language. This service is usually free, but some costs may be involved.
All day, every day.
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Call 1300 658 886 for free and confidential advice on reproductive health topics including contraception, women’s health, and pregnancy.
Monday to Friday (8:30am - 5pm)
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Supports culturally diverse communities in NSW with health services related to HIV, hepatitis B, and hepatitis C.
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Call 1800 737 732 for free support if you have been impacted by domestic, family or sexual violence. This service is confidential and provides counselling, information and support services.
All day, every day.
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Call 1800 011 511 for free mental health support when feeling anxious, sad, or overwhelmed.
All day, every day.
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Call 1300 888 529 for free legal advice over the phone including visas and any police or court problems.
Monday to Friday (9am - 5pm)
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Call 13 13 94 for free help with employment conditions, pay rates, leave and entitlements.
Monday to Friday (8am - 5:30pm)
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Call 1300 806 258 to get free professional advice on topics like nutrition, diet, and exercise.
Monday to Friday (8am - 8pm) and Saturday (9am - 5pm)
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Get help and advice on different topics by visiting the PALM Scheme website. You'll see free factsheets, including information on sexual health, pregnancy, and consent.
Visit the website
Learn how to use nib health insurance, view translated health guides, use a symptom checker tool, find nib healthcare providers, and talk to a PALM support nurse for free.
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Many PALM countries employ CLOs to help workers while they are in Australia. There are also Community Connections who can provide support.
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An education package developed by NSW Health to support the delivery of healthcare information during arrival briefings, with a focus on providing sexual health information to workers.
Download now
Explore a wide range of resources and factsheets on issues that may impact PALM workers in Australia. Many resources on the PALM Scheme website have been translated.
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Have questions about supporting the sexual and reproductive health of the PALM workers you employ? Contact the NSW Health STI Programs Unit via email using the link below.
Email us
This map shows the locations of some GPs, NSW public hospitals, and other sexual and reproductive health services close to known PALM employers in NSW.
** To filter services by type, please select the sidebar icon in the top left hand corner of the dark grey banner. **
Learn more about the PALM Scheme and explore a variety of translated resources created to support PALM workers in NSW.
Read more
Find NSW Health factsheets for a wide range of infectious diseases, including sexually transmissible infections and blood borne viruses.
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The Australian STI Management Guidelines offer health professionals information about STI prevention, testing, diagnosis, management and treatment.
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View a selection of in language mental health resources and information, including the Kessler 10 assessment.
Note: Currently only available in some Pacific Island languages.
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View a range of NSW Health tuberculosis factsheets and paitent information. Available in different languages.
Note: Currently only available in some Pacific Island languages.
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